Letter of complaint for defective products

Complaint letter to replace defective products

Writing a letter of complaint to replace defective products is important for a retailer. Retailers buy their necessary products from third parties or wholesalers. Sometimes the retailer goes to the warehouse of the wholesaler to buy products and sometimes the sales team of the wholesaler comes to the retail shop to give the retailers their necessary products.

Since a large number of products are traded, there may be some defective products. In such a situation, the retailer will inform the people from whom the products were purchased through a complaint letter and request them to take away the defective products and provide good products.

Write a letter of complaint to the marketing officer of a company to replace defective products

Suppose, you are working as a Public Relations Officer at Trisha General Store, Uttara. Trisha General Store is a business organization and distributor of PRAN-RFL plastic goods. Recently you have got some defective products from the company. Now, write a complaint letter to the general manager of the company.

Answer:

July 11, 2022

The Chief Marketing Officer

PRAN-RFL Group

Badda, Dhaka

Subject: Letter of complaint about defective plastic products.

Dear Sir,

This is to inform you that Trisha General Store at Uttara is a distribution outlet of your famous plastic products. Yesterday we received a good number of products from your company. Your delivery team delivered the products. Because of the paucity of time, it was not possible for us to check the quality of all the products. Today whenever we were checking the products we found some of the products were defective. So we are writing this letter to inform you of this fact.

According to the Memorandum of Understanding (MOU) signed between your company and our store, I am informing you in detail about the defective goods in black and white. The list of the defective products is given below.

• 3 mugs
• 4 buckets
• 2 chairs
• 2 bowls

You are requested to collect the defective goods from our outlet by sending your delivery team and replace them with fresh products.

Thanks in advance for your continuous support.

Sincerely yours

Muntaha Payel

Public Relations Officer (PRO)

Trisha General Store

House#01, Road#01, Sector#05

Uttara, Dhaka

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